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Terms and Conditions


Article 1. General

This website (hereinafter referred to as the “Site”) belongs to LABORATOIRES FILORGA COSMETIQUES, with variable capital of 34,613,505 euros, whose registered office is at 2, rue de Lisboa , 75008 Paris, registered in the Paris Trade and Companies Register, under number 811 668 003, and whose intra-community VAT number is FR23811668003. The website is edited and controlled by the company Prestilux Inc. located at 3537 Boul. Le Corbusier H7L4Z4 Laval, official and exclusive distributor of LABORATOIRES FILORGA COSMETIQUES in Canada (hereinafter referred to as “FILORGA”).

The Website enables FILORGA to offer cosmetics for sale (hereinafter referred to as the “Products”) to Net-surfers navigating the Website (hereinafter referred to as the “Users”). For the purpose of these Terms & Conditions, it is hereby agreed that any User and FILORGA shall be referred to collectively as the “Parties” and individually as the “Party”, and that any User confirming any order shall thereafter be referred to as the “Purchaser”. All User rights and obligations therefore shall of necessity apply also to the Purchaser.

The User wishing to purchase online via the Website hereby formally declares that he/she has full legal capacity.

Any order for a Product offered for sale on the Website assumes that the User has read and expressly accepted these Standard Terms & Conditions of Business without however such acceptance being subject to the User’s handwritten signature.

These Standard Terms & Conditions of Business determine the rights and obligations of the Parties arising from online sales of Products offered for sale on the Website, and apply in the USA, insofar as concerns solely the relationship created via the Internet and exclusively on the said Website.
These Terms & Conditions shall apply to the exclusion of any other document

Article 2. Products

2.1 The Products offered for sale by FILORGA are those shown on the Website on the day and date on which the User logs onto the Website and while stocks last.

It is stipulated that the Products are intended for the User’s personal use without such use having any direct connection to the User’s professional occupation or activity.

2.2 Products characteristics

The user can take note of the products characteristics online if he/ she wishes to order.

No photograph illustrating any Product shall be deemed to constitute part of any contract. Should any photograph contain errors, therefore, FILORGA shall not be held liable on grounds thereof.

If the user wishes any further information about our products characteristics, he/ she can contact our customer service by email:

Article 3. Prices

The prices for the Products are shown in Canadian dollars (CAD). FILORGA reserves the right, which the User hereby accepts, to modify its prices at any time but the Products will be invoiced on the basis of the prices in effect at the time the order is registered, subject nonetheless to availability of the said Products.

Regarding the taxes, it depends on the purchaser location in Canada.

On the website, the indicated prices don’t take into account delivery costs. They are precise and charged to the purchaser before he/ she confirms the order.

Article 4. Order

4.1. Account creation

To place an order, the User has the choice to identify him- or herself either by logging on with his/her e-mail address and password if already a FILORGA online customer, or by registering and completing the form available online, which contains the details required for identity purposes and, in particular, first and last names and postal address, or to ignore the log in or creation of a customer account.

His email address will be the login and the User has to choose his/ her password. Its recommended to choose a password with letters and numbers.

The User will receive a confirmation email when registered for the first time.

The User is responsible for his password and should not share it with someone else.

4.2. Limit to each order

The particular notice of the User is drawn to the fact that no order placed by him/her may exceed the sum of 4 units per item.

4.3. Registering the order

If the User wishes to make an order, he or she selects the various different Products in which he or she is interested and makes such interest clear by clicking on the “Add to cart” button.
At any time the User may:
– obtain a summary of the Products selected or alter his/her order by clicking on “my shopping cart” logo accessible on the top right-hand corner of each page, – complete his or her Product selection and place an order by clicking on “add to cart”.
To order the Products he or she has selected, the User clicks on “my shopping cart” logo. An order summary will appear on-screen. If the list displayed corresponds to the Products selected, the User confirms the summary by clicking on “Check out”. The User will then be asked to identify him- or herself either by logging on with his/her e-mail address and password if already a FILORGA online customer, or by registering and completing the form available online, or to continue the order without logging in or creating a customer account.

Article 5. Payment

Once the Province of the User’s order has been established and all the details requested have been completed, the User will choose the desired method of payment for the goods. The User will click on “Continue” to pay for the order and will be immediately re-directed to the secure payment server. The Purchaser can pay his/her order by bank card (Visa, MasterCard). Once payment has been confirmed, the User returns to the Website. His or her order is registered and becomes irrevocable. The User, henceforth, becomes the Purchaser. The order form is registered in FILORGA’s computerized records (which are themselves stored on a durable reliable back-up support) and will be deemed to be proof of the contractual relationship between the Parties.

Once payment has been confirmed, an electronic receipt summarizing the order will be sent to the User’s e-mail address as provided on identification.
The following will be restated: – the characteristics of the product ordered; – the conditions and procedure for exercising the right to withdraw from the transaction; – the address which the Purchaser should use in the event of a complaint; – Information on after-sales service and the guarantee.

Article 6. Delivery

The order will be fulfilled by Canada Post in 3 business days with effect from the following day after the Purchaser has confirmed his or her order. At this time orders may only be billed or shipped to locations within Canada.

Article 7. Returns policy

Filorga is committed to customer satisfaction. If you are not completely satisfied with your purchase, you may return your unused product(s), in the same condition that you received it, within 30 days of your purchase. Full returns must include all products shipped, including any gift with purchase, promotional products or samples.

We please ask you to send an email to with your name, address, phone number, items to be returned with an explanation, web order invoice #, and the tracking number of the package so that we may expedite the process for you.

All product returns must have been purchased through

Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

Our product return location is : Prestilux inc. Digital Dpt. 3537 Boulevard le Corbusier, Laval, QC H7L 4Z4

Article 8. Data protection

Personally identifiable information is obligatory in the framework of distance selling, since such information is necessary for processing and delivering orders, as well as for drawing up the relevant invoices. Such information is strictly confidential. Failure to supply information required shall lead to the order being automatically rejected.

Article 9. Miscellaneous provisions

9.1. Force majeure

No Party shall be liable in the event of partial or total non-performance of any obligation under this contract where such non-performance arises due to an event that constitutes a case of force majeure. Cases of force majeure will be defined as those events which fulfil the criteria set by case law.
The Party relying on any event tantamount to force majeure must advise the other Party thereof within five (05) working days of the occurrence, or the threat, of the event.
The Parties hereby agree that they will consult one another within the shortest possible time in order to decide jointly on how to carry out the order during the case of force majeure.

9.2. Partial invalidity

If any provision in these Standard Terms & Conditions of Business is found or ruled to be invalid pursuant to any law, regulation or decision of a competent court, the other provisions shall retain their full force and scope.

9.3. Wholeness of the contract

These Standard Terms & Conditions of Business and the order summary transmitted to the Purchaser form a single contract and constitute the whole of the contractual relationship between the Parties.
In the event of contradiction between the said documents, the Standard Terms & Conditions of Business shall prevail.

Article 10. Customer service

For any information, request, question or advice, the User can contact the Customer service at, +1 (855) 606-0162 or Filorga Canada Prestilux Inc, 3537 Boulevard le Corbusier, Laval, QC H7L 4Z4.

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