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Frequently asked questions

  • WHAT ARE CHRONOSPHERES?

    Chronospheres are vectors that enable absorption of active ingredients, in which we have encapsulated the hyaluronic acid and NCEF. The core of this exclusive formula is present in all our skincare creams.

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  • WHAT IS NCEF?

    NCEF is FILORGA’S exclusive complex containing revitalizing and anti-aging ingredients (vitamins, co-enzymes, anti-oxidants, amino acids, minerals, etc.).

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  • WHAT IS HYALURONIC ACID?

    Hyaluronic acid is a major constituent of the extracellular matrix of the dermis, which it helps to structure and organize. Its remarkable properties allow it to ensure the filling of the ‘support mat’, protect the cells (fibroblasts) and organize the collagen fibers. Capable of holding 1,000 times its weight in water, hyaluronic acid is also known for its strong moisturizing properties. Naturally present in various body tissues (skin, cartilage, etc.), this exceptional molecule is used in many fields (ophthalmic surgery, treatment of osteoarthritis), particularly in the field of non-surgical anti-aging procedures as a wrinkle filler. It is also used in cosmetics for its moisturizing and wrinkle-filling properties.

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  • HOW CAN I RECEIVE FREE SAMPLES?

    We reserve our test samples to our online customers. We offer 3 samples with every online order.

     

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  • HOW DO I TRACK MY PACKAGE?

    You will receive a confirmation e-mail once your order has been confirmed and is ready to be prepared. Once shipped, you will receive a shipping confirmation email with a tracking number. You can also check the progress of your order in the My orders section of your customer account.

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  • HOW DO I CHANGE OR CANCEL MY ORDER?

    Before confirming your payment details, you can edit or cancel your order on the “Your shopping cart” page during the order confirmation step.

     

    In order to guarantee the shortest delivery times possible, we are unable to cancel or modify an order after it has been submitted.

     

    Once an order confirmation is received it means your order is being processed.

    You can return all or part of your order once it has been delivered. Please refer to our policy in the Returns & Refunds section.

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