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Returns & Refunds

  • WHAT IS YOUR RETURN POLICY?

    FILORGA is committed to customer satisfaction.

     

    You may return your unused product(s) within 30 days of your purchase.

     

    • Full returns must include all products shipped, including any gift with purchase, promotional products or samples.
    • It is mandatory that items are returned new and wrapped and sealed with clear plastic.
    • Only products purchased through through www.ca.filorga.com/ may be returned.
    • Please note, original shipping and handling fees, if any, are non-refundable.

     

    We ask that you please contact us with your name, address, phone number, and provide the product name to be returned with the reason for the return as well as your online order number so that we may expedite the process for you.

     

    Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment.

     

    FILORGA does not provide return labels and is not responsible for return shipping fees or lost returns. You are responsible for shipping your return back, please obtain a tracking number for your records.

     

    Our product return location is:

    Filorga Canada
    Digital Department
    3537 Boulevard Le Corbusier
    Laval QC H7L 4Z4

     

     

    Items may not be returned and will not be refunded 30 days after the purchase date.

     

     

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  • WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

    If the return meets our guidelines, you will receive a refund for the amount paid for the returned item including all sales taxes we have collected.

    Please note that original shipping and handling charges, if any, are non-refundable.

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  • HOW LONG DOES IT TAKE TO PROCESS A REFUND?

    Once we receive your return, please allow approximately 3-4 business days for your return to be processed. Your refund will be credited back to the original method of payment.

    We’ll send you an email when our team has processed your refund, so you know it’s on the way.

    Please note it might take 5-10 business days for the refund to be posted to your credit card.

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