Orders
HOW DO I PLACE AN ORDER ONLINE?
To place an order on our website, select the products you would like to purchase and click on “Add to cart.” You can then either continue shopping or go to your cart to finish placing your order. Once in your cart, click on “Checkout” and follow the instructions.
CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?
You can shop at FILORGA without creating an account by checking out as a guest.
However, register with us and you’ll be able to enjoy the following benefits:
- View your orders and review past purchases
- Follow and track your order process
- Save your address so you can shop even quicker next time
- Sign up for the newsletter to receive special sales and promotion information
WAS MY ORDER RECEIVED?
Once your order has been received, you will receive a confirmation e-mail summarizing the details of your purchase. You will also find this summary in the “My orders” section of your customer account if you are registered.
In the event you do not receive a confirmation e-mail, you can contact our customer service team via our Contact Form.
WHERE CAN I FIND MY RECEIPT?
Your receipt will be emailed to you once your order is confirmed. You can also find it in the My Orders section of your customer account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Before confirming your payment details, you can edit or cancel your order on the “Your shopping cart” page during the order confirmation step.
In order to guarantee the shortest delivery times possible, we are unable to cancel or modify an order after it has been submitted.
Once an order confirmation is received it means your order is being processed.
You can return all or part of your order once it has been delivered. Please refer to our policy in the Returns & Refunds section.
WHAT FORMS OF PAYMENT ARE ACCEPTED ON OUR WEBSITE?
We accept the following methods of payment:
- Visa
- Mastercard
- American Express
- Apple Pay
- Android Pay
Unfortunately, we do not accept:
- Credit cards with a billing address located outside of Canada.
- Counter-refunds
- Checks and money orders
Important: For your security, your name and billing address must be identical to those on the card used for payment. We reserve the right to cancel any order that does not meet these conditions.
GIFTS WITH PURCHASE AND PROMOTIONS
Gifts are offered while supplies last.
We reserve the right to substitute any free item offered with an item of equal or greater value.
Ongoing offers on ca.filorga.com are subject to change without notice.
Promotional offers are available to Canada residents only.
Promotions cannot be applied to previously placed orders.
Promotions cannot be combined with any other offers.
MY PROMOTIONAL CODE DOESN’T WORK
Make sure you entered your code properly, including numbers and special characters. Please also check spelling, the expiration date, and exclusions.
If the code still doesn’t work, you can contact our customer service team for assistance via our Contact Form.
WHY CAN'T I ADD CERTAIN PRODUCTS TO MY CART?
Certain products may be out of stock and we’re doing everything we can to restock them quickly.
WHY WAS MY ORDER CANCELLED?
Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:
- Item(s) are not available
- Problem in processing payment information.
- Cannot ship to the address provided
- Purchase limits have been exceeded
If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items.
HOW CAN I RECEIVE FREE SAMPLES?
We reserve our test samples to our online customers. We offer 3 samples with every online order.
CUSTOMER SERVICE AND HOURS OF OPERATION
Our hours of operation are from Monday to Thursday 9 AM – 4 PM EST, and Friday 9 AM – 1 PM EST.
For customer service inquiries, please use our contact form.
